Responsible Gambling – Stay in Control

At MyStake Chicken, we believe that gambling should always be a safe, enjoyable, and entertaining experience. We are fully committed to promoting responsible gambling and ensuring that our players have access to the tools, information, and support they need to play safely. Our mission is to provide a secure gaming environment where you can enjoy our games while maintaining control over your gambling habits. We recognise that, for some individuals, gambling can become problematic, and we take our responsibility to protect our players seriously. If you ever feel that gambling is no longer fun or is affecting your life negatively, we encourage you to seek help and make use of the resources and tools we provide.

What Is Responsible Gambling

Responsible gambling means enjoying gaming as a form of entertainment, not as a way to make money or escape personal problems. It involves making informed decisions, setting personal limits, and maintaining a healthy balance between gambling and other aspects of your life. Gambling should never interfere with your work, relationships, or financial well-being. By practicing moderation and self-awareness, you can ensure that your gaming remains a positive and enjoyable activity. Responsible gambling also means recognising the risks involved and knowing when to stop. At MyStake Chicken, we support our players by providing clear information, practical tools, and guidance to help you gamble responsibly.

Understanding Gambling Risks

It is important to understand that gambling always involves risk. Gambling is not a way to earn income or solve financial problems. Every game has a built-in house edge, meaning the odds are always in favor of the casino over the long term. While you may experience short-term wins, losses are a natural part of gambling. Emotional decision-making, such as chasing losses or gambling when upset, can lead to poor choices and increased risk of harm. Never gamble with money you cannot afford to lose. Remember, gambling should be seen as a form of paid entertainment, not as an investment or a means to recover losses. By understanding these risks, you can make more informed decisions and protect yourself from potential harm.

Guidelines for Safe Gambling

To ensure your gambling remains safe and enjoyable, follow these practical guidelines:

• Set a budget: Decide how much money you can afford to spend before you start playing, and stick to it. Never exceed your predetermined limit, regardless of wins or losses.
• Set a time limit: Allocate a specific amount of time for gambling and take regular breaks. Avoid extended sessions that can lead to fatigue and poor decision-making.
• Never chase losses: Trying to win back lost money can lead to even bigger losses and emotional distress. Accept losses as part of the game and walk away when you reach your limit.
• Don’t gamble when upset or under the influence: Emotional distress, alcohol, or drugs can impair your judgment and lead to risky behavior. Only gamble when you are in a clear and positive state of mind.
• Keep it fun: Treat gambling as a form of entertainment, not as a way to make money. Balance gambling with other hobbies and activities in your life.
• Take regular breaks: Step away from gambling regularly to maintain perspective and prevent compulsive behavior.

If you ever feel that you are losing control, seek help immediately.

Warning Signs of Problem Gambling

Recognising the warning signs of problem gambling is crucial for early intervention. Some common signs include:

• Behavioral signs: Spending more time or money on gambling than intended, neglecting work, family, or social obligations, lying about gambling activities, or attempting to recover losses by gambling more.
• Emotional signs: Feeling anxious, depressed, or irritable when not gambling, experiencing mood swings related to wins or losses, or using gambling as a way to escape problems or negative emotions.
• Financial signs: Borrowing money, selling possessions, or using funds meant for essential expenses to gamble; accumulating debts or experiencing financial hardship due to gambling.

If you or someone you know exhibits these signs, it may be time to seek help and make use of the self-control tools and support services available.

Self-Control Tools and Limits

At MyStake Chicken, we provide a range of practical tools to help you manage your gambling and stay in control:

• Deposit limits: Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. This helps prevent overspending and keeps your gambling within your budget.
• Session time limits: Define how long you can play in a single session. When the time limit is reached, you will be automatically logged out, encouraging regular breaks.
• Loss limits: Set a maximum amount you are willing to lose over a specific period. Once you reach your loss limit, you will be prevented from further play until the limit resets.
• Cooling-off periods: Take a short break from gambling by activating a cooling-off period. During this time, you will not be able to access your account or play any games.
• Self-exclusion: If you feel you need a longer break, you can self-exclude from MyStake Chicken for a set period or permanently. During self-exclusion, you will not be able to access your account or receive marketing communications from us.

All these tools are available in your account settings or by contacting our customer support team. We encourage all players to use these features proactively to maintain healthy gambling habits.

Getting Help and Support

If you are concerned about your gambling or that of someone close to you, it is important to seek help early. Talking openly with family and friends can provide emotional support and help you gain perspective. If you find it difficult to control your gambling, professional support is available and can make a significant difference. Counseling, support groups, and helplines offer confidential advice and assistance tailored to your needs. Remember, seeking help is a sign of strength, not weakness. Many people have successfully overcome gambling problems with the right support.

When approaching the conversation with loved ones, be honest about your concerns and feelings. Express your need for support and be open to their suggestions. Professional counselors can also guide you through these conversations and provide coping strategies.

Support Organisations in the United Kingdom 🇬🇧

If you or someone you know is struggling with gambling-related issues, several respected organisations in the United Kingdom provide free, confidential help, counselling, and resources:

• BeGambleAware: Offers a 24/7 free confidential helpline on 0808 8020 133 and live chat support at www.begambleaware.org. Provides advice, practical tools, and guidance for individuals and families.
• GamCare: The UK’s leading provider of information, advice, and support for anyone affected by gambling harms. Access their 24/7 National Gambling Helpline at 0808 8020 133 or use live chat at www.gamcare.org.uk.
• Gamblers Anonymous UK: A peer-support network offering group meetings across the country, both in-person and online. Visit www.gamblersanonymous.org.uk for meeting schedules and resources.
• NHS Gambling Clinics: The NHS runs specialist services for people dealing with problem gambling, including clinics in London and other regions. More information is available at www.nhs.uk/live-well/addiction/.
• Gordon Moody Association: Provides residential treatment and therapy for those with severe gambling problems. Find out more at www.gordonmoody.org.uk.
• GamBan / GamStop / GamBlock: UK-based self-exclusion and blocking tools that allow players to restrict access to gambling websites and apps. Register at www.gamstop.co.uk for national self-exclusion.

If you are in crisis or feel overwhelmed, please reach out to these organisations immediately. Confidential, non-judgmental support is always available, and taking that first step can make a real difference.

MyStake Chicken’s Commitment

At MyStake Chicken, we are dedicated to the highest standards of player protection and responsible gambling. Our staff receive regular training to identify and support players who may be at risk of problem gambling. We continuously review and update our responsible gambling policies to reflect best practices and comply with all relevant regulations. Our platform is equipped with robust player protection tools, and we actively promote the use of self-control features.

We are committed to transparency, providing clear information about the risks of gambling and the support available. We also work closely with industry experts and support organisations to ensure our policies are effective and up to date. Your safety and well-being are our top priorities. If you have any questions or concerns about responsible gambling, our customer support team is always available to help.

Frequently Asked Questions

What is responsible gambling?
Responsible gambling means playing for fun, within your means, and with full awareness of the risks involved. It involves setting limits, making informed decisions, and seeking help if gambling stops being enjoyable.

How can I set limits on my account?
You can set deposit, loss, and session time limits directly in your account settings. If you need assistance, our customer support team can help you configure these tools.

What should I do if I think I have a gambling problem?
If you are concerned about your gambling, consider taking a break, setting stricter limits, or using our self-exclusion feature. Reach out to support organisations such as the National Council on Problem Gambling or Gamblers Anonymous for professional help.

How do I self-exclude from MyStake Chicken?
You can request self-exclusion through your account settings or by contacting our customer support team. Self-exclusion can be set for a specific period or permanently, during which you will not be able to access your account.

Can I get help for a friend or family member?
Yes. If you are concerned about someone else’s gambling, encourage them to use our responsible gambling tools and seek professional support. Many organisations offer advice and support for affected family members.

Are my conversations with support organisations confidential?
Yes. All helplines and support services listed on this page offer confidential, non-judgmental assistance.

What happens if I reach my deposit or loss limit?
Once you reach your set limit, you will not be able to deposit or lose more money until the limit resets. This helps you stay within your budget and avoid overspending.

How can I learn more about responsible gambling?
Visit our Responsible Gambling page regularly for updated information, tips, and resources. You can also contact our customer support team for guidance.

If you have any further questions or need assistance, please contact our support team or visit the resources listed above. Remember: Gambling should always be fun and safe. If it isn’t, help is available.

Contact Information

• Company: MyStake Chicken
• Website: mystakechicken.co.uk
• Email: [email protected]